Last updated: 1 July 2025

Welcome to Bright Space Cleaning! These Terms and Conditions outline the rules and expectations when you use our website and services. By accessing www.brightspacecleaning.com, you agree to follow these terms. If you do not agree with any part of these Terms, please do not use our website or services.

These Terms apply to all website visitors, customers, and users of our services.

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1. About Bright Space Cleaning

Bright Space Cleaning is a professional cleaning company based in Sydney, Australia. Bright Space Cleaning offers office cleaning services across various industries. Our goal is to provide reliable, high-quality cleaning with friendly service and professionalism.

Our website provides information about our services, allows you to request quotes, and contact us for bookings or enquiries.

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2. Use of This Website

By accessing or using our website, you agree to:

• Use the site only for lawful purposes

• Not attempt to access restricted areas of the site

• Not copy, distribute, or misuse any content without permission

• Not introduce viruses, malicious code, or attempt to hack the website

We reserve the right to block access or take legal action against any misuse or breach of these terms.

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3. Service Bookings and Quotes

When you request a quote or book a service through our website or directly via email or phone, you agree to provide accurate, complete, and current information. Quotes are based on the information you provide during the site inspection. If the scope of work changes, we reserve the right to revise the quoted price.

Once a service is booked and confirmed, we will do our best to deliver the work on the agreed date and time. If changes need to be made (by either party), we ask that you notify us at least 24 hours in advance.

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4. Payments and Invoicing

All pricing and payments are in Australian Dollars (AUD). You agree to pay all fees as outlined in your service agreement or invoice. Invoices are typically issued before the service is started or on a regular billing cycle (e.g., weekly or monthly for ongoing clients).

We accept payments by card processing. Payments are due within the terms specified on your invoice (typically 7 or 14 days unless otherwise arranged). Late payments may incur a late fee or service suspension until the balance is cleared.

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5. Cancellations & Rescheduling

We understand things can change, and we try to be flexible. If you need to cancel or reschedule a service, we kindly ask for at least 24 hours’ notice.

If a cancellation is made with less than 24 hours’ notice or if we are unable to access the site at the scheduled time, a cancellation fee may apply (usually equal to 50–100% of the scheduled service fee, depending on the situation).

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6. Service Guarantee and Limitations

We aim to deliver high-quality cleaning services every time. If you are not satisfied with the results, please let us know within 24 hours of service, and we’ll do our best to fix the issue.

However, we are not liable for:

• Pre-existing damage or wear and tear on surfaces or furniture

• Items not disclosed as delicate or high-value before cleaning

• Health issues related to cleaning chemicals when used according to their instructions

• Delays or issues caused by circumstances beyond our control (e.g. extreme weather, site access issues, or power outages)

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7. Site Access & Responsibilities

When we provide cleaning services, you agree to:

• Provide clear access to the premises

• Secure or remove valuable or delicate items

• Notify us of any hazards, alarms, or access requirements in advance

If we are cleaning outside of business hours, you may be asked to provide keys or codes to access the work site. These are handled securely and never shared without authorisation.

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8. Intellectual Property

All content on this website—including text, logos, graphics, and images—is owned by Bright Space Cleaning or used with permission. You may not reuse or reproduce our content for commercial purposes without our written consent.

You’re welcome to share our website or social media content as long as it’s credited appropriately and not misrepresented.

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9. Privacy

Your privacy is important to us. Any personal information collected through our website or services is handled in accordance with our Privacy Policy. By using our website or submitting your details, you consent to this data handling approach.

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10. Third-Party Links

Our site may contain links to other websites (such as booking platforms or social media pages). We do not control or take responsibility for the content, security, or privacy practices of these external sites.

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11. Disclaimer

While we do our best to keep the website accurate and up to date, we do not guarantee that all content is error-free or suitable for every situation. Use of the website is at your own risk. We are not responsible for any losses or damages that may arise from relying on website content.

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12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the updated date will be listed at the top. Continued use of our website or services after any changes means you accept the updated Terms.

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13. Contact Us

If you have any questions about these Terms and Conditions, feel free to reach out:
Email: sales@brightspacecleaning.com
Website: www.brightspacecleaning.com